Business Phone Systems

8x8, Inc. offers cloud-based Voice over IP (VoIP), unified communications and contact center solutions. 8x8 services are easy to use, incredibly advanced and less expensive than traditional solutions. 8x8 has been named a leader in Gartner's Magic Quadrant for Unified Communications as a Service for the past 4 years, and they are the only cloud communications provider to offer a HIPAA, PCI-DSS, FISMA, FIPS, Safe Harbor and CPNI compliant portfolio. 8x8 also provides an enhanced SLA of guaranteed uptime and voice quality.

8x8 offers services in five business critical areas, including the endpoints, support and professional services needed to insure a successful implementation and ongoing management.

Business Phone Services - 8x8 Virtual Office provide enterprise-class features such as auto attendant, customizable call queues, interactive corporate directory, virtual switchboard, call forwarding, barge-monitor-whisper, hot desk and much more. 8x8 enables seamless and continuous communications between mobile devices, softphones on desktop clients and desk phones so that you can connect anywhere and remain reachable from one number, even when you’re out of the country!

The Virtual Office mobile application allows you take your office on the road with all the same features as in your main office and is available on any mobile device (Android, Apple iOS - iPhone, iPad, etc.). Easily configure and customize your primary communications and optional features from one simple-to-use browser-based management portal.

Comprehensive reporting and interactive dashboards are also available with Virtual Office Analytics.

Unified Communications - 8x8 Virtual Office and Virtual Office Pro deliver IM/chat, fax, video calls, collaboration, web and video conferencing to enable business to improve productivity and optimize communications. 8x8 also provides integration with SalesForce, Netsuite, Office 365, Google and more.

• Web Conferencing: With 8x8 Virtual Meeting, you can improve collaboration and enhance communications while optimizing travel costs. Hold internal meetings, meet with customers, conduct training classes or share desktop content from any computer. You get unlimited meetings, a standard of fifteen participants, and the ability to record and share meetings, making web conferencing simple and productive.
• Video Conferencing: Video conferencing helps employees see eye-to-eye with colleagues, customers, and partners on their desktop and mobile devices. When making informed decisions, gaining consensus, or working more effectively as a team, video conferences trump conference calls. 8x8 also offers and provides the equipment to go along with their video services. IP phones, soft phones, video conferencing phones and more will enhance the service and provide employees with easy to use tools.
• Call recording allows employees to focus on what is being said and not on taking notes. They can check the recording later for important information. This is also a great training and coaching tool for sales and support supervisors.
• Internet faxing allows you to send and receive documents and is available from any device. Documents arrive as an email for immediate viewing and allows you to forward as needed.

Contact Center: Intelligent call routing allows you to get customers to the right agent with the right skills to best handle their needs. This reduces the number of times customers are transferred, and provides your customers with superior, more personalized service, and you gain more efficient use of your agent's time. Set up and management of the contact center are simple and easy; it requires no hardware, software or a technical team to update or maintain.