Call Center Services

Call Center Services

Buyer's Guide

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Introduction Outsourcing Prep Offshore vs. Domestic Purchase Considerations Comparing Sellers Pricing Buying Tips

Call Center Service Introduction

Hiring an outside seller to answer your incoming calls can be a daunting proposition. Some of your employees will likely view it as an obvious business decision; others, however, may feel that it is an expensive and risky way to treat customers and prospects. Add in a simmering debate about the merits of using offshore call centers and you have a recipe for a difficult decision-making process.

Note: Many call center service sellers handle both incoming and outgoing calls. If you want to learn more about outgoing call services, check out our Telemarketing Services Buyer's Guide.

Shopping for your call center is not like buying a simple commodity. The seller you choose is going to be the primary point of contact for many of your customers, and these interactions will significantly impact your corporate image--for better or worse. Throughout your selection process keep in mind that you are not just looking for a low-cost supplier, you are looking for a partner who will have considerable influence over your brand and customer satisfaction.

This BuyerZone Call Center Services Buyer’s Guide will walk you through the call center selection process so you can make the right choice. You’ll learn how to evaluate your needs, compare suppliers, and successfully implement an outsourced call center. Then, when you are ready, we can put you in touch with several qualified sellers who can supply you with your call center needs.


Finding the best call center is one of the most important decisions you'll make - one that can greatly impact your level of customer service and, as a result, your profitability.


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