Business Phone Systems

An IP telephone system offers numerous advantages over traditional landline communications services. Lower costs, greater reach, and the ability to mobilize your business make it a smart choice for the budget-conscious small business owner. Here are some of the features and benefits of IP systems:

• The Internet and Web Browsers. Voice over Internet protocol (VoIP) phone systems work in tandem with high-speed internet connections, or internal IP networks, instead of relying on separate landlines. Some IP business phone solutions integrate their systems with popular web browsers that automatically hyperlink phone numbers on the Internet, eliminating the need for numerical dialing.
  
  While VoIP solutions have often required the use of headsets, leading companies have created plug-and-play technology and handheld phones that can work with VoIP software just like traditional receivers do. Video conferencing is easy with the related computer-based software, as it allows clients and employees to view each other while conversing, which can lead to increased trust.


• Integrated Phone Numbers. An advantage of VoIP solutions is that they often offer inexpensive, online phone numbers that customers can purchase and use with the software. This can benefit businesses that have offices in different cities, or would like to provide local numbers for global target markets to call.


• Mobility. IP-based solutions can boast corresponding apps that can be downloaded onto cell phones. This allows for even greater commercial reach and mobility, as employees can place calls through these apps without using cell phone plan minutes or incurring roaming charges. Incoming calls placed to a VoIP phone number can usually be routed to personal cell phones, eliminating the need for computer access to receive calls.

Traditional and advanced features

An IP telephone system provides many of the features that businesses have come to rely on with their landlines: call waiting, call forwarding, voicemail, and audio conferencing can all be offered for free with these systems. Even features that landline providers may charge extra for, such as caller ID and audio conferencing, can come standard with basic subscription packages.

The advanced data connections that power VoIP systems also offer customization potential that is virtually unheard of with landlines. These systems can be integrated with office software, making document and client referencing easy, as well as allowing for the monitoring of employee call performance. Separate greetings may be recorded for different callers, and voice messages can be converted to text and routed to employees' email or SMS in-boxes.

Choosing a VoIP phone system for your business

VoIP phone systems can be ideal for customer service or call center businesses that rely on audio communication with their clients. In addition, this type of system can allow employees to work remotely, which can save in office expenses. Regardless of your particular industry and the size of your business, a VoIP telephone solution can be exactly what you need to cut down communication costs, streamline business operations, and increase your employees' productivity.